Privacy Policy

Effective date: May 4, 2026

This Privacy Policy describes how thesecretspotflowers.com and shop.thesecretspotflowers.com (the “website” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@thesecretspotflowers.com.

Collecting Personal Information

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of collection: to load the website accurately for you, and to perform analytics on website usage to optimize our website.

Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our service providers, including Webflow and Google Analytics.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the website.

Order Information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for delivery, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our payment processor Square and other service providers as necessary to complete transactions.

Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Minors

The website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and provide services to you, as described above. For example:

We use Webflow to host and power our website.
We use Square to process payments and complete transactions securely.
We use Google Analytics to understand how visitors use our website and improve performance.

We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests such as subpoenas or search warrants, or otherwise protect our rights.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

  • We use Google Analytics to help us understand how customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share information about your browsing activity and interactions with our ads on other websites with advertising partners.
  • We may use cookies and similar technologies to deliver and measure advertising performance.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, fulfilling orders, arranging delivery, and communicating with you regarding your order or our services.

We may also use your information to improve our website, analyze usage trends, and provide marketing or promotional content when permitted.

Retention

When you place an order through the website, we will retain your Personal Information for our records unless and until you request that we delete this information. We may retain certain information as required for legal, tax, or operational purposes.

Automatic Decision-Making

If you are a resident of certain jurisdictions, you may have rights regarding automated decision-making.

We may engage in limited automated processing to detect fraud or suspicious activity. For example, we may temporarily block IP addresses or payment methods associated with failed or potentially fraudulent transactions. These measures are used solely for fraud prevention and do not have a legal or significant effect on you.

Cookies

We use cookies and similar technologies on the website to help operate the website, improve performance, and understand how visitors use it.

Cookies are small text files stored on your device when you visit the website. They help us recognize your browser, remember certain preferences, and collect information about how you interact with the website.

We use cookies for purposes such as:

  • Understanding website traffic and visitor behavior
  • Improving website performance and user experience
  • Analyzing how visitors find and use our website
  • Supporting analytics tools such as Google Analytics

We may also allow third-party services, such as Google Analytics, to place cookies on your device to help us measure and understand website usage.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect how the website functions or limit certain features.

Where required by law, we will request your consent before using non-essential cookies.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, or if you have questions or would like to make a complaint, please contact us by e-mail at hello@thesecretspotflowers.com.